PRIVACY POLICY

At Meiskin Pty Ltd (“we”, “us” or “our”), your privacy is something we take seriously. We understand that sharing your personal information is an act of trust, and we are committed to protecting it. This policy explains how we collect, use, and store your information in line with the Australian Privacy Act 1988 and best practice standards.

1. What We Collect

We only collect personal information necessary to process your orders, communicate with you, and improve your experience. This may include:

Your name, email address, phone number and shipping details
Purchase history and preferences
Any information you provide when creating an account, subscribing to our emails, or entering promotions

2. Cookies & Analytics

Like many websites, we use cookies and similar tracking tools to understand how you use our site. This helps us enhance functionality, personalise your experience, and offer relevant promotions.

Information gathered may include your IP address, pages visited, time on site, referral source, and items viewed or purchased. This data does not personally identify you and is used in aggregate to help us improve.

You can adjust your browser settings to block or delete cookies, but this may impact how certain features function.

3. Email Subscriptions

If you subscribe to our newsletter or create an account, we may use your email address to send:

Order updates and shipping confirmations
Exclusive offers, launch alerts, and skin care tips

You can unsubscribe at any time by clicking the link at the bottom of our emails or by emailing hello@meiskin.com.au.

4. Promotions & Giveaways

Occasionally, we may run contests, giveaways, or special offers that require your name and email to enter. If third parties are involved, we’ll make that clear within the promotion’s terms. Your details will only be shared where absolutely necessary and in accordance with this policy.

5. Payments & Security

All payments made through our website are processed via trusted platforms such as Shopify Payments, PayPal, and Afterpay. These platforms securely handle your credit card details — we never store your payment information ourselves.

Your transactions are protected by SSL encryption and adhere to industry-standard security protocols.

6. How We Share Your Information

We don’t sell or rent your personal information — ever.

We may share information with third-party partners (like couriers, payment processors, or marketing platforms) solely to fulfill your order or improve our services. These providers are carefully selected and required to handle your data securely.

7. Accessing or Updating Your Info

You have the right to access or amend any personal information we hold about you.

To do so, please email us at hello@meiskin.com.au. We’ll get back to you within 10 business days. If you have an account with us, you can also update your details anytime by logging in.

8. Requesting Deletion of Your Data

If you would like us to delete your personal information, please get in touch. We’ll honour your request unless we are required to retain certain data for legal or administrative purposes.

9. How Your Info Is Stored

We take all reasonable steps to keep your information safe and secure. Your data is stored on password-protected systems and encrypted servers hosted by trusted providers.

All staff and service providers handling your data are required to respect its confidentiality.

10. External Sites

Our website may include links to other websites or social platforms. Please note: once you leave our site, we are not responsible for the privacy practices of those other services. Always check their policies before sharing your information.

11. Policy Changes

We may update this Privacy Policy from time to time. All changes will be published on this page, and we encourage you to review it periodically. The most current version will always reflect the date above.

Contact Us

If you have any questions or concerns about how your data is being handled, please contact us at:

Meiskin Pty Ltd
📧 hello@meiskin.com.au
📍 U17 / 57 Armstrong St Sth, Ballarat Central, VIC 3350
Australia