TERMS & CONDITIONS
RETURNS/REFUNDS
At Meiskin, our aim is to offer customer satisfaction and we take great care with packaging all of our parcels in preparation for shipment.
We acknowledge that accidents and errors do occur. Please notify us within 24 hours of signing for your parcel of any concerns you may have. Meiskin will provide instructions on how to return goods in an appropriate manner, if the reason for return is valid.
Returns must be arranged and pre-authorized by us via email before pending inspection, a refund, credit or exchange for the value of the item.
All sales are final and we do not accept order cancellations, returns or offer exchanges/refunds based on:
> change of mind
> a product 'not working' or our product not delivering desired results (no money-back guarantee)
> not 'liking' a purchase (EG: the scent of a product)
> product-swapping
We will only accept a claim for damaged goods if we are notified within 24 hours of the package being delivered and correct return/exchange instructions have been adhered to, as outlined above.
Important: Please keep all the original packaging as refunds, replacements and exchanges will only be valid if you have the original packaging of the item/s you have purchased.
TRANSACTIONS
Credit card and deposit facilities are provided by an external supplier. We are not responsible for any credit card or deposit transactions. We do not record or store any credit card or banking details.
PRIVACY POLICY
Here at Meiskin, we are committed to the privacy of all our customer information that maybe shared with us. We will never pass on any of your personal details or sales history to any other unrelated company or source without first requesting your consent. We firmly believe that any customer information is strictly private.
CARD SECURITY
Meiskin is dedicated to protecting the identity and privacy of our customers and we do not store any credit card details on our server.
CURRENCY
All prices on our website are in Australian Dollars (AUD)
DELIVERY COST
Delivery for each order is automatically calculated at point of checkout. A flat rate regular shipping fee of $6.95 applies to all orders within Australia and FREE regular shipping applies to all orders within Australia worth over $100.
* Express shipping within Australia is $14.95AUD
* Express orders placed before 11:00am AEST are dispatched the same business day. Express orders placed after this time will be sent the following business day.
Delivery for orders to New Zealand is $10AUD
Delivery for orders anywhere else in the world from $15AUD
RE-DELIVERY COST
In the event that a parcel has been returned to us due to an insufficient or incorrect address, we will be most happy to organize re-delivery which will be at the customer's own expense.
A re-delivery fee of $10 will apply to orders sent within Australia that are returned to us due to non-collection/incorrect address.
A re-delivery fee of $20 will apply to orders sent overseas that are returned to us due to non-collection/incorrect address.
Please note that in order for Meiskin to re-dispatch an order once the customer has paid the re-delivery cost, the original incorrect order must have been successfully returned to Meiskin's return to sender address first.
TRACKING
You can track your order shipped via Australia Post at http://www.auspost.com.au/track
Please contact Sendle or Australia Post directly in the first instance to report a missing parcel delivery from Meiskin.
If a parcel has been marked as “Delivered” by Australia Post or Sendle and the customer has not received it, the customer must notify Meiskin within 7 days of the recorded delivery date so that a missing parcel claim can be lodged.
Claims made after 7 days from the recorded delivery date cannot be investigated or reimbursed.
TERMS & CONDITIONS
By using this website (www.meicollective.com.au) and (www.meiskin.com.au), you agree to these terms of use. If you do not agree, then Meiskin kindly ask that you do not use this website.
Meiskin Pty Ltd & Mei Collective reserves the right to update or modify any of these terms and conditions at any time without prior notice. Following any changes constitutes your agreement to be bound by the terms and conditions as changed. For this reason we strongly suggest that you review these terms and conditions whenever you use or visit this website.